A D A P T I N G

T H R O U G H O U T E U R O P E , O U R T E A M S R E S P O N D E D T O T H E U N P R E C E D E N T E D A N D E X T R A O R D I N A R I L Y F A R - R E A C H I N G C R I S I S

W I T H G R E A T S P E E D , A G I L I T Y A N D D E T E R M I N A T I O N .

B E H I N D T H E S C E N E S of our success

As early as February, a crisis unit was set up to coordinate Klépierre s response to the regulatory requirements in each country and to organize access to essential businesses, with one priority: the safety of visitors, retailers and employees. In the field, our operations teams sprung into action to implement and monitor the necessary safety measures in all malls, even going beyond the required standards. At Group headquarters, work immediately began to coordinate teams and procedures, ensure business and service continuity, and adapt operations alongside all stakeholders, from retailers and brands, to partners and employees. When lockdowns

lifted in May, our shopping malls were ready to welcome visitors again in record time, providing staff with the necessary equipment, setting up traffic flows, adding floor markings, fixing customer limits, taking temperatures, distributing hand sanitizer and installing automatic mask dispensers. These measures for visitors and retailers were rounded out behind the scenes by special cleaning procedures and new schedules, use of 100% outside air, signage and audio messages to ensure compliance with health guidelines, including in stores. All our European malls safety protocols were certified by Bureau Veritas in the summer.

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