T H A N K Y O U

To our employees, to the staff

in our malls, and to our partners

and non-profits on the front line

for your courage and professionalism

amid the unprecedented health crisis

in the past months.

All over Europe, you have preserved

that powerful link embedded in the DNA

of our shopping and community

spaces, and made our malls

safe, friendly havens.

Collective commitment

is the way forward.

L E T S S T A Y C O N N E C T E D One of the Group s first concerns at the start of the crisis was keeping close contact with all teams working from home or facing diff iculties in the field. During the first lockdown, em- ployees working remotely were given specific equipment to ensure optimal working conditions. A weekly in-house newsletter, Connected, provided up- dates on the status of shopping malls in all the Group s host countries and promoted the commitment of front- line teams. In October, a broader ini- tiative called Let s Stay Connected was launched to foster togetherness through internal and external talks, such as Q&A sessions with top man- agement, keynote speeches on retail and innovation, yoga and cooking classes, and conferences on sleep and memory.

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